Shipping policy

Shipping Policy

At NexaGear, we work with trusted fulfillment partners to deliver our products directly to customers.

Processing Times

Orders are typically processed within 1–5 business days before shipment.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfillment partner and shipping method selected.

Estimated delivery times will be displayed or communicated where available. Unless a different delivery period has been agreed with the customer, orders will be delivered within the maximum period required by applicable consumer law.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation with tracking details after the order has been dispatched.

Please note that tracking updates may take a few business days to appear after shipment.

Multiple Shipments

Because some products may be fulfilled by different logistics partners, items from the same order may arrive in separate packages and on different dates.

Shipping Costs

Shipping costs, when applicable, will be displayed at checkout before the order is completed.

Customs, VAT and Import Charges

Orders may be shipped internationally and may be subject to VAT, customs duties or other import-related charges depending on the destination, order value and applicable regulations.

Where such charges are not collected at checkout, the customer may be responsible for them where permitted by applicable law.

Delivery Delays

Occasional delays may occur due to customs processing, carrier disruptions, peak seasons, weather, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery period, please contact NexaGear customer support so we can investigate the shipment.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered due to incorrect or incomplete information provided at checkout, additional shipping costs may apply where permitted by law.

Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us as soon as possible.

We will investigate the issue and provide the appropriate solution in accordance with applicable consumer law.

Fulfillment Partners

Some NexaGear orders may be shipped directly by third-party fulfillment partners or suppliers on our behalf.

NexaGear remains your point of contact regarding your order, delivery, returns and customer service.

Contact

For questions about shipping or an existing order, please contact NexaGear customer support through the contact information provided on our website.