Refund policy

Return & Refund Policy

You have the right to cancel your order within 14 days after receiving your goods, without providing a reason.

To request a return, please contact NexaGear customer support before sending any item back. We will provide the appropriate return instructions.

Return conditions

Returned items should be in substantially the same condition in which they were received, including original accessories and packaging whenever reasonably possible.

Certain products may be excluded from the right of withdrawal where permitted by applicable law.

Damaged, defective or incorrect items

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and provide an appropriate solution, which may include replacement, refund, or other remedy required under applicable consumer law.

Refunds

Once a return is approved and processed, eligible refunds will be issued to the original payment method. Processing time may vary depending on your payment provider.

Return shipping costs

Where permitted by applicable law, customers may be responsible for return shipping costs when exercising the standard 14-day right of withdrawal. If the item is defective, damaged, incorrect, or otherwise non-conforming, NexaGear will provide the remedies required by applicable consumer law.

How to request a return

Contact our customer support and include your order number and the reason for your request. We will send you the necessary instructions.

Please do not send products to our suppliers or any address without receiving return instructions from NexaGear first.